Agency Terms of Business
We endeavour to ensure that all our customers have complete satisfaction no
matter what their requirements are. It should, however, be understood that we
are acting on behalf of the supplier of the travel product specified and that
all bookings are accepted on the following conditions:
Business class london is a trading name for Belgrave Travel
These are the terms on which we will make a booking for your travel or holiday
requirements. When making your booking we will arrange for you to enter into a
contract with the principal (tour operator/airline/cruise company or other
supplier) named on your receipt. For most bookings we act as agent for the
principal but we act as your agent when making a booking with most no frills
airlines and some hotels. Details will be given at the time of booking. As agent
we accept no responsibility for the acts or omissions of the principal or for
the services provided by the principal. The principal's Terms & Conditions will
apply to your booking and we advise you to read these carefully as they do
contain important information about your booking. Please ask us for copies of
these if you do not have them.
When we have put together a tailor made package holiday for you, meaning flight
and hotel booked at the same time we are then the Principal.
Our Terms of Business are governed by English Law and the jurisdiction of the
English Courts. You may however, choose the law and jurisdiction of Scotland or
Northern Ireland if you wish to do so.
When a booking is made all details will be read back to you. Once you have
confirmed these details we will proceed to confirm the booking with the
principal. Please check that all names, dates and timings are correct on receipt
of all documents and advise us of any errors immediately. Any changes to these
details will incur the charges stated below. Please ensure that the names given
are the same as in the relevant passport.
The booking information that you provide to us will be passed on only to the
relevant suppliers of your travel arrangements or other persons necessary for
the provision of your travel arrangements. The information may therefore be
provided to public authorities such as customs or immigration if required by
them, or as required by law. This applies to any sensitive information that you
give to us such as details of any disabilities, or dietary and religious
requirements. Certain information may also be passed on to security or credit
checking companies. If you are travelling to the United States, the US Customs
and Border Protection will receive this information for the purposes of
preventing and combating terrorism and other transnational serious crimes.
If you travel outside the European Economic Area, controls on data protection
may not be as strong as the legal requirements in this country. If we
cannot pass this information to the relevant suppliers, whether in the EEA or
not, we will be unable to provide your booking. In making this booking, you
consent to this information being passed on to the relevant persons.
Full details of our data protection policy are available upon request.
You will be required to pay a deposit or make full payment for your booking at
the time of booking. Where you only pay a deposit you must pay the full balance
by the balance due date notified to you. If full payment is not received by the
balance due date, we will notify the principal who may cancel your booking and
charge the cancellation fees set out in their Terms and Conditions.
CANCELLATION and AMENDMENT:
Any cancellation or amendment request must be sent to us in writing and will not
take effect until received by us. If you cancel or amend your booking the
principal may charge the cancellation or amendment charge shown in their Terms
and Conditions (which may be 100% of the cost of the travel arrangements) and
you must pay us the cancellation or amendment charge stated below.
Many principals require you to take out travel insurance as a condition of
booking with them. In any event, we strongly advise that you take out a policy
of insurance in order to cover you and your party against the cost of
cancellation by you; the cost of assistance (including repatriation) in the
event of accident or illness; loss of baggage and money; and other expenses. If
we have issued your policy please check it carefully to ensure that all the
details are correct and that all relevant information has been provided by you
(eg. pre-existing medical conditions). Failure to disclose relevant information
will affect your insurance.
DELIVERY OF DOCUMENTS:
All documents (eg. invoices/tickets/Insurance policies) will be sent to you by
First Class post. Once documents leave our offices we will not be responsible
for their loss unless such loss is due to our negligence. If tickets or other
documents need to be reissued all costs must be paid by you. You can ask for
delivery by other means subject to the charges stated below.
PASSPORTS, VISAS AND HEALTH:
We can provide general information about the passport and visa requirements for
your trip. Your specific passport and visa requirements, and other immigration
requirements are your responsibility and you should confirm these with the
relevant Embassies and/or Consulates. Neither we nor the principal accept any
responsibility if you cannot travel because you have not complied with any
passport, visa or immigration requirements. Most countries now require passports
to be valid for at least 6 months after your return date.
Please take special note that for all air travel within the British Isles,
airlines require photographic identification of a specific type. Please ask us
for full details.
We can provide general information about any health formalities required for
your trip but you should check with your own doctor for your specific
FINAL TRAVEL ARRANGEMENTS:
Please ensure that all your travel, passport, visa and insurance documents are
in order and that you arrive in plenty of time for checking in at the airport.
It may be necessary to reconfirm your flight with the airline prior to
departure. Please ask us for details at least 72 hours before your outbound
flight. You should take a note of any reference number or contact name when
reconfirming. If you fail to reconfirm you may be refused permission to board
the aircraft and you are unlikely to receive any refund.
Any dissatisfaction regarding your travel or holiday arrangements must be
reported to the principal or their local supplier or agent immediately. If you
fail to follow this procedure there will be less opportunity to investigate and
rectify your complaint. The amount of compensation you may be entitled to may be
reduced or you may not receive any at all depending upon the circumstances. If
the matter cannot be resolved and it involves us or another ABTA member then it
can be referred to the arbitration scheme arranged by ABTA
In certain circumstances we apply a service charge for the services we
Cancellation or amendment
Principal's charge up to 100%
Special requests after booking has been confirmed
Please email support for costings
Credit card charge 0%
Visa fee + £10.00 pp
Pre-booking airline seats after confirmed booking
Principal's charge + Free of Charge
International telephone/fax calls
Cost of calls + National Rate with your provider
When you buy an ATOL protected air holiday package from Belgrave Travel you will
receive a confirmation invoice from us ( or via our authorised agent through
which you booked ) confirming your arrangements and your protection under our
Air Travel Organiser's Licence Number 9829.
In the unlikely event of our insolvency, the CAA will ensure that you are not
stranded abroad and will arrange to refund any money you have paid to us for an
advance booking. For further information visit the ATOL website at
ATOL Protection does not apply to all holiday and travel services on this
website. Please ask us to confirm what protection may apply to your booking.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you
will receive an ATOL Certificate. This lists what is financially protected, where
you can get information on what this means for you and who to contact if things
We, or the suppliers identified on your ATOL Certificate, will provide you with the
services listed on the ATOL Certificate (or a suitable alternative). In some cases,
where neither we nor the supplier are able to do so for reasons of insolvency, an
alternative ATOL holder may provide you with the services you have bought or a
suitable alternative (at no extra cost to you). You agree to accept that in those
circumstances the alternative ATOL holder will perform those obligations and you
agree to pay any money outstanding to be paid by you under your contract to that
alternative ATOL holder. However, you also agree that in some cases it will not be
possible to appoint an alternative ATOL holder, in which case you will be entitled to
make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide
the services listed (or a suitable alternative, through an alternative ATOL holder or
otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may
make a payment to (or confer a benefit on) you under the ATOL scheme. You
agree that in return for such a payment or benefit you assign absolutely to those
Trustees any claims which you have or may have arising out of or relating to the
non-provision of the services, including any claim against us, the travel agent (or
your credit card issuer where applicable). You also agree that any such claims may
be re-assigned to another body, if that other body has paid sums you have claimed
under the ATOL scheme.
All the flights and flight-inclusive holidays on this website - as
appropriate are financially protected by the ATOL scheme. When you pay you
will be supplied with an ATOL Certificate. Please ask for it and check to ensure
that everything you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more
information about financial protection and the ATOL Certificate go to:
Mr S irons
Foreign & Commonwealth (FCO) Advice